What delivery services do you offer?
UK Delivery
| Service | Cost |
|---|---|
|
Standard |
Free (orders over £100) |
|
DPD - Ship to Shop |
Free (orders over £100) |
|
Next Day |
£5.95 |
** Next day services may delayed by 1 day in some Scottish Highlands postal areas.
Northern Ireland
| Service | Cost |
|---|---|
|
Tracked 48 |
Free (orders over £100) |
|
Express |
£5.95 |
Europe
| Country / Service | Cost |
|---|---|
|
Austria |
€10.00 (orders under €200) |
|
Belgium |
€10.00 (orders under €200) |
|
Bulgaria |
€10.00 (orders under €200) |
|
Croatia |
€10.00 (orders under €200) |
|
Cyprus |
€25.00 |
|
Czechia |
€10.00 (orders under €200) |
|
Denmark |
75.00 DKK (orders under 1,500 DKK) |
|
Estonia |
€10.00 (orders under €200) |
|
Finland |
€10.00 (orders under €200) |
|
France |
€10.00 (orders under €200) |
|
Germany |
€10.00 (orders under €200) |
|
Greece |
€10.00 (orders under €200) |
|
Hungary |
€10.00 (orders under €200) |
|
Ireland |
€7.00 (orders under €200) |
|
Italy |
€10.00 (orders under €200) |
|
Latvia |
€10.00 (orders under €200) |
|
Lithuania |
€10.00 (orders under €200) |
|
Luxembourg |
€10.00 (orders under €200) |
|
Malta |
€25.00 |
|
Netherlands |
€10.00 (orders under €200) |
|
Poland |
€10.00 (orders under €200) |
|
Portugal |
€10.00 (orders under €200) |
|
Romania |
€10.00 (orders under €200) |
|
Slovakia |
€10.00 (orders under €200) |
|
Slovenia |
€10.00 (orders under €200) |
|
Spain |
€10.00 (orders under €200) |
|
Sweden |
115.00 SEK (orders under 2,300 SEK) |
|
Switzerland |
10.00 CHF (orders under 200 CHF) |
Rest of World
| Country / Service | Cost |
|---|---|
|
Australia |
28 AUD (orders under 400 AUD) |
|
Canada |
28 CAD (orders under 400 CAD) |
|
United States |
$15.00 (orders under $250) |
**PLEASE NOTE: If your country does not appear on the above, list we are not currently shipping to your country. All un-available countries will be live by the end of October. Thank you for your patience.
What if my country is not on your list?
- If your country does not appear in the list of services we do not currently ship to your country.
- We are in the process of updating all of our international shipping routes and aim to have all countries back online by the end of October 2026
- We thank you for your patience. If you do have an urgent enquiry please email us on help@rococlothing.co.uk and we will do our best to assist.
Will I have to pay customs or duty on my order?
All of our international orders are despatched on a DDP (Duties & Taxes paid) service. Therefore your order should go straight through customs and by delivered to your door without any extra costs being incurred.
Can I get Next Day delivery?
- Next Day delivery is for mainland UK customers only.
- The cut off time for Next Day delivery is 3pm, any orders placed after 3pm will be dispatched the next working day.
- Orders shipped with Next Day delivery are delivered the Next Day excluding Sundays.
- Orders placed after 3pm on Friday will be despatched on Monday (excluding public holidays).
- You will receive a dispatch email as soon as we have processed and dispatched your order containing a tracking number.
When will my order be shipped?
- Our Warehouse team work quickly to dispatch all orders within 1 working day.
- If you are from the UK and have selected a Next Day delivery service, your order will be dispatched the same working day, if the order is placed before 3pm.
- You will receive a dispatch email once your order has been dispatched.
- Please be aware we only dispatch orders Monday to Friday, any orders placed at the weekend will be dispatched on Monday (excluding public holidays).
If I place separate orders, will they be delivered together?
- If you order items separately we cannot guarantee that they will be delivered together, in the same parcel.
- If you would like your items to be delivered together, you will need to order all the items together in one transaction.
How do I track my order?
- As soon as the warehouse has processed your order, you will receive a dispatch email including all the delivery details and tracking information.
- The tracking information online may not update until later that evening, so don’t worry if no information is showing right away.
What if I am not in when my order arrives?
- If you’re not in, your courier driver will either leave your order with a neighbour or in a safe place. If they are unable to do this they will leave you a delivery note with instructions on how to collect your parcel or arrange re-delivery. Your courier may also email or text you to let you know that you missed the delivery.
- You may also be able to change the address, depending on the courier.
Can I change me delivery address?
- We are not able to change your delivery address once the order has been shipped.
- We work hard to ensure that all parcels are despatched quickly. Therefore, if you do notice a mistake please contact us as soon as possible.
We know the pressure of a deadline
Whether it’s a Wedding this weekend or a Communion in three weeks, we know how important it is for your order to arrive on time. That’s why orders placed before 3pm are dispatched the same day, using reliable, trusted delivery partners.
